Terms & Conditions

1.0 General Information

Welcome to Old Green Bean! By accessing or using our website, www.oldgreenbean.com.au, including placing an online order, you agree to be bound by the following terms and conditions. Please read these terms carefully. If you do not agree, you may not use this website. These terms may be updated at any time without notice.

2.0 Faulty Items

If you receive a faulty product, please contact our customer service team immediately at [email protected], including details of the fault, your order number, and images of the product. Our team will respond within 2 business days with further instructions.

3.0 Item Availability

Product availability is subject to change due to fluctuating stock levels. We strive to keep our inventory updated, but in rare cases, a product may be out of stock at the time of order. If this occurs, we will notify you within 48 hours and provide options for a refund, exchange, or substitution.

4.0 Pricing

All product prices on www.oldgreenbean.com.au are listed in Australian dollars (AUD). Prices are inclusive of GST unless stated otherwise and do not include delivery fees. Old Green Bean reserves the right to adjust pricing at any time without prior notice.

5.0 Goods and Services Tax (GST)

GST is included in all product prices listed on our website. If you require further clarification, please contact our team at [email protected].

6.0 Online Ordering

When you place an order online, you agree to provide accurate and current information. Orders are processed once payment has been successfully received. You will receive an email confirmation with order details. If there are any issues with your order, such as supply delays, we will contact you promptly.

6.1 Payments

We accept major payment methods, including Visa, Mastercard, and PayPal. Payment must be successfully completed before orders are processed.

6.2 Cancellation Policy

Orders may be cancelled before dispatch by contacting us at [email protected]. Once an order has been dispatched, cancellations or refunds may no longer be processed.

6.3 Collection from Café

If you select the “Pick Up” option at checkout, you will be notified when your order is ready for collection. Please bring your order confirmation email for verification at the café.

7.0 Delivery

7.1 Delivery Service

Old Green Bean utilises Australia Post as our trusted delivery partner to ensure your orders reach you promptly and safely. All applicable shipping rates are integrated into our website and will automatically display in the cart once a valid shipping address has been entered during checkout.

For additional information about Australia Post’s shipping rates and estimated delivery times to your location, you can visit their website at Australia Post Calculate Postage.

7.2 Tracking Your Order

Upon dispatch of your order, you will receive a confirmation email containing a tracking number. This will allow you to monitor your parcel’s progress through the Australia Post tracking portal. Please ensure your contact information is accurate at checkout so you receive these updates.

7.3 Delivery Times

Standard delivery times are determined by Australia Post and vary based on your destination. Please note that external factors such as high shipping volumes, public holidays, and weather conditions may cause delays beyond our control.

7.4 Delivery Issues and Support

If your order has not arrived within the expected timeframe or there are issues with the delivery, please contact our customer service team at [email protected]. Be sure to include your order number and tracking details so we can assist you efficiently.

7.5 Important Considerations

• Deliveries cannot be made to PO Boxes or locked bag addresses unless specified otherwise.
• Ensure someone is present to receive the delivery, as missed deliveries may be held at your local post office for collection.

We strive to provide a seamless delivery experience and are here to assist you with any concerns or queries related to your order.

8.0 Damaged Goods

Damaged Goods

If your order, including food items or coffee beans, arrives damaged, notify us within 5 business days by emailing [email protected] with details of the damage, your order number, and clear images of the affected items. It is important to report any packaging tampering or quality concerns about food products or coffee beans as soon as possible. Claims made after this timeframe will not be considered, and we reserve the right to request further information to validate the claim.

9.0 Incorrect or Non-Delivery

If you receive an incorrect item or your order has not arrived within the expected delivery timeframe, contact us at [email protected] within 7 business days. Claims made after this period will not be accepted.

10.0 Return of Goods

Old Green Bean does not accept returns for change of mind or ordering errors. However, exchanges for incorrect faulty items may be approved on a case-by-case basis if:

• The product is unused, in its original condition, and still in original packaging.
• You notify us of your intent to return the product by emailing [email protected].

All return shipping costs are the responsibility of the customer. Old Green Bean does not accept unsolicited returns.

11.0 Warranty / Faulty Goods

Product warranties, if applicable, will follow the manufacturer’s guidelines, provided the product has been used as intended. Warranty does not cover issues caused by misuse, negligence, or failure to follow care instructions.

To make a warranty claim, email [email protected] with details, including proof of purchase and images of the fault. Claims must be lodged within the warranty period.

12.0 Unforeseeable Circumstances

Old Green Bean will not be held liable for delays, loss, or damages resulting from circumstances beyond our control. This includes, but is not limited to, natural disasters, acts of war, government restrictions, or supply chain disruptions.

13.0 Contact Information

For questions or concerns regarding any of the above, please contact us at:

• Email: [email protected]
• Phone: +61 (03) 5444 3173.
• Address: Old Green Bean Café, 179 Lyttleton Terrace, Bendigo VIC 3550

Thank you for choosing Old Green Bean! We look forward to serving you.